Refund & Cancellation Policy

Last Updated: 25 November 2024

1. Immediate Service Commencement

When you purchase a IrishDrivingTests.com monitoring plan, our automated systems begin scanning the RSA booking system for cancellation slots immediately upon successful payment. This typically occurs within seconds of your payment being processed.

By completing your purchase, you:

• Request and consent to the immediate commencement of the service
• Acknowledge that we will begin incurring costs on your behalf immediately
• Understand that this immediate start affects your cancellation rights

2. No Refund Policy

Once our monitoring service has commenced, refunds are not available.

This is because we incur immediate and ongoing costs to provide the service, including:

• Data Processing Costs: Each check against the RSA system requires computational resources and data transfer
• Residential IP Allocation: We allocate dedicated residential IP addresses to maximise success rates for each customer
• Infrastructure Costs: Server time, bandwidth, and system maintenance are consumed from the moment monitoring begins
• SMS & Communication Costs: Notifications and alerts are sent as part of the service

These costs are incurred regardless of whether a suitable cancellation slot is found during your monitoring period.

3. 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel a purchase made online.

However, because our service begins immediately upon payment (at your request), your right to cancel ends as soon as the service starts. By completing your purchase, you explicitly acknowledge and agree that:

• You want us to begin the service immediately
• You understand this means losing your right to cancel once the service has started
• The service is considered started as soon as our systems begin monitoring on your behalf

4. When Refunds May Be Considered

Refunds may only be considered in the following exceptional circumstances:

• Immediate Cancellation: If you contact us within minutes of purchase AND before any monitoring has occurred (extremely rare as monitoring typically starts within seconds)
• Technical Failure: If we are completely unable to provide the service due to a technical issue on our end (not RSA system issues)
• Duplicate Payment: If you were accidentally charged twice for the same order (we will refund the duplicate)

All refund requests are reviewed on a case-by-case basis at our sole discretion.

5. Service Delivery & Completion

Our service is considered successfully delivered when:

• We actively monitor the RSA system on your behalf for the duration of your plan, OR
• We find and offer you a suitable cancellation slot matching your preferences

The service is fulfilled regardless of whether:

• You accept or decline an offered slot
• You miss the notification about an available slot
• No slots become available during your monitoring period (this is outside our control)
• You change your mind about wanting an earlier test
• You pass your test before we find a slot

6. Satisfaction Guarantee (Paid Plans)

All paid IrishDrivingTests.com plans include a satisfaction guarantee. If you are not satisfied with our service, we will work with you to find a suitable resolution. This may include:

• Extended monitoring period
• Additional support
• Other remedies at our discretion

The satisfaction guarantee does not automatically entitle you to a refund, but demonstrates our commitment to customer service.

7. Chargebacks & Disputes

Filing a chargeback or payment dispute with your bank or card issuer instead of contacting us directly:

• Is a breach of these terms
• May result in your account being suspended
• Will be contested with full evidence of service delivery

We maintain comprehensive records of all service activity, consent acceptance, and communications. If you have a concern, please contact us directly at [email protected] and we will work to resolve it.

8. How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances listed in Section 4, please:

1. Email us at [email protected]
2. Include your order number and the email/phone used at checkout
3. Explain why you believe a refund is warranted

We aim to respond to all refund requests within 48 hours.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that transaction. We will indicate the "Last Updated" date at the top of this page.

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